- Do I need a doctor’s referral to come to physiotherapy?
- How quickly can I get my first appointment?
- What should I bring to my appointment?
- How long will I be in the clinic for each session?
- How many treatments will I need?
- Does my extended health plan cover my treatment?
- Do you bill treatment directly to my insurance company?
- Does the government cover any treatments?
Do I need a doctor’s referral to come to physiotherapy?
A doctor’s referral is not required to receive private physiotherapy treatment unless you are being treated for ICBC claim. Please be aware that some extended healthcare providers require a medical referral, so it is best to check with your provider prior to your first visit.
How quickly can I get my first appointment?
We will make every effort to book an appointment within 24 hours.
What should I bring to my appointment?
Please bring your BC Care Card and any other information such as extended health plan benefit cards. If you have an ICBC claim, we require your claim number, date of injury and the name of your adjuster.
If you have seen a Doctor and were given a referral, please bring the referral note as well as any imaging reports (i.e X-ray, CT scan, MRI, or other) and post-operative reports if you’ve been given them following surgery.
If you are seeing a physiotherapist, please bring a pair of running shoes or sneakers and some loose comfortable clothing. If we are treating your hip, knee or ankle, please bring shorts.
How long will I be in the clinic for each session?
This depends on the injury and type of treatment you require, but expect to be in the clinic for approximately one hour (60 minutes).
How many treatments will I need?
Every condition is individually evaluated based on the person and severity of their condition and patient activity expectations. Your treating professional will advise you of an appropriate treatment plan after your initial assessment.
Does my extended health plan cover my treatment?
Most health plans cover paramedical treatment like physiotherapy, chiropractic, naturopath and massage therapy. It is your responsibility to know how much coverage you have, and what amount of coverage you have left for the year.
Do you bill treatment directly to my insurance company?
We bill many insurance companies, you are responsible for the patient co-pay amount at the time of treatment. We do not have access to limits and can only submit and get the response based on your coverage. You will be responsible for any amounts not covered at the time of your treatment.
Does the government cover any treatments?
The Medical Services Plan will cover a total of 10 treatments of physiotherapy, massage therapy and chiropractic services per calendar year for those that qualify for Premium Assistance.